UWS call centre voted the best in NSW
UWS call centre voted best in NSW
When it comes to first impressions, the UWS call centre tops the state according a new independent national survey by Customer Service Benchmarking Australia.
The UWS Contact Service Centre (CSC) was ranked first in NSW and sixth nationally which placed it in the top 3 percent across all sectors. The survey compared UWS with other tertiary institutions, as well as call centres in almost 200 large Australian businesses across a range of sectors including banks, airlines, telcos and utilities.
What gives the UWS CSC the edge? Each and every call is answered by a current UWS student.
"Prospective students benefit from the personal experiences of our staff who are enrolled in UWS programs and use University services. It's a level of service knowledge that really sets us apart from our competitors," says Contact Service Centre Manager, Deborah Moldrich.
Thirty students are employed as casual staff in the CSC, fielding an average of 350 calls per day about diverse topics including course information, admissions, tutorial registration and University events. Staff range from first year undergraduate students who have just been through the application process themselves, to mature age students who may have come to UWS through alternative pathways.
“The CSC has such a warm and friendly environment and working with fellow students who are so dedicated to their studies is very motivating. I am extremely proud of our achievements. We work really hard to provide an exceptional service to prospective students so it is great that these results were reflected in the benchmarking report,” says third year Bachelor of Arts / Law student Nicole Tomasella.
