Complaints Management and Resolution
Western Sydney University aims to provide the best possible learning experience for its students and a safe and supported environment for all within our community. However we realise that sometimes issues arise that need to be resolved.
When you contact us about something that has gone wrong, it gives us opportunity to address the problem and to improve the services we provide.
Complaints can be made by students, staff, or members of the public, and must be directly related to the services and core business of the University, its students or staff. Complaints involving Entities of the University, (i.e. Western Sydney College, Western Sydney University Connect and Western Sydney University Village (opens in a new window) must be lodged direct with those bodies.
External agencies are not usually available to assist you in the University's internal grievance process as they have their own processes for resolving matters. The agencies that may be able to help or advise you include:
Anti-Discrimination Board of NSW(opens in a new window)
Australian Human Rights Commission(opens in a new window)
Independent Commission Against Corruption(opens in a new window)
WorkCover NSW(opens in a new window)
NSW Ombudsman(opens in a new window)
NSW Privacy Commissioner(opens in a new window)
Fairwork Ombudsman(opens in a new window)