MyMail Help

The UWS IT Service Desk will provide support for the core email function of MyMail. The Service Desk can be contacted on (02) 9852 5111 or at servicedesk@uws.edu.au. Alternatively, you can use the IT Self Service Desk to self log IT issues 24x7, 365 days a year.

The following university guides have been set up to assist you in activating and using MyMail:

• Activating your MyMail account guide - PDF 383 KB (opens in a new window)
• Migrating data from your old email account - PDF 410 KB (opens in a new window)
• How to change your Microsoft (Windows Live ID) Password (opens in a new window) 
• Setting up MyMail on an iPhone (opens in a new window)

The Microsoft Live (opens in a new window) website also offers assistance with using the new system. UWS recommends you look at the following:

• Getting Started – General Information (opens in a new window)
• Email Functions (opens in a new window)
• Calendar and Reminders (opens in a new window)
• Contacts and Groups (opens in a new window)
• Setting up automatic forwarding (opens in a new window)
  

During Go Live Week each campus has dedicated IT labs where you can activate your MyMail account.

Where can I get help about Outlook Live or the other Optional Live@edu services?

Before using the optional Live@edu services such as SkyDrive through your UWS email account, you will be required to accept Microsoft’s Terms of Use for these products. For help using optional tools, please visit the Microsoft Live (opens in new window) website.

• Outlook Help (opens in a new window)
• Outlook Live Answers (opens in a new window)