MyMail FAQ

What are the benefits of MyMail?

• Multifunctional student email
• Calendar functions 
• 10 GB inbox storage capacity 
• 10 MB attachment size
• Easy access
• Ability to automatically forward UWS emails to a nominated email address 
• Compatibility with Internet Explorer, Firefox and Safari 
• Supports Exchange ActiveSync, IMAP4 and POP3 email connections

What other applications are available?

As well as the supported core email and calendar functions, MyMail gives you access to optional tools such as:

• Windows Live SkyDrive
• Windows Live Messenger 
• Windows Live Spaces 
• Windows Live Writer

Can I automatically forward my student emails to my private/work email account?

Yes, you can. However, forwarding University emails to a non-UWS email account will be at your own risk. You must always use your MyMail address when contacting the University by email as UWS staff can only accept and respond to emails sent from official UWS student email addresses. It is highly recommended that you check your MyMail inbox on a regular basis to ensure mail is being received and forwarded and that your storage capacity has not reached its limit.

As per UWS policy (opens in a new window), you must check your student email frequently.

It is also highly recommended that you set your private account to always respond to incoming UWS mail by using your connected MyMail address.

For instructions on setting your private Gmail account to send mail using your MyMail address please see the following Gmail pages:

• Adding a custom 'From' address (opens in a new window)
• Changing the 'From:' address when replying or forwarding (opens in a new window)

Further information on automatically forwarding your student emails is available from the Microsoft help page on automatically forwarding emails to another account.

Can I access MyMail from my phone or an external mail client?

Yes you can, however to send and receive emails from your mobile device it must be able to support Exchange ActiveSync, IMAP4 or POP3 email protocols. If you are not sure whether your mobile phone supports Exchange ActiveSync, POP3, or IMAP4, refer to your mobile phone documentation or your mobile service provider.

You can check your email via your mobile by using its browser to go to the UWS website, logging into MyUWS and clicking MyMail.

• Setting up MyMail on an iPhone (opens in a new window)

Alternatively access is also delivered through https://outlook.com. Before using this option, you will be required to set an Exchange Labs (Window Live ID) password. This password is different from your MyUWSAccount password and will be held and managed by Microsoft.

• How to change your Microsoft (Windows Live ID) Password (opens in a new window) 

Once you have activated your MyMail account you can set your Window Live ID password and your challenge response questions.

• Password Guidelines for Outlook Live
• If you forget your Windows LiveID password, go to https://outlook.com click ‘Forgot your Password?’ and follow the prompts.

More information is also available from the Microsoft help page on how to access your MyMail account via your mobile phone.

I am graduating or ceasing study, can I still access MyMail?

You will lose access to your MyUWS Account and related systems 60 days after graduation or ceasing study. If you create an Exchange Labs (Window Live ID) password you will however be able to continue to access MyMail through Microsoft. This access is delivered through https://outlook.com. Your Exchange Labs (Window Live ID) password is different from your MyUWSAccount password and will be held and managed by Microsoft.

• How to change your Microsoft (Windows Live ID) Password (opens in a new window) 

Once you have activated your MyMail account you can set your Window Live ID password and your challenge response questions.

• Password Guidelines for Outlook Live
• If you forget your Windows LiveID password, go to https://outlook.com click ‘Forgot your Password?’ and follow the prompts.

More information is also available from the Microsoft help pages (opens in a new window).

As your account will be owned by Microsoft, this process cannot be supported by the UWS IT Service Desk. If you require assistance with this process, visit Microsoft Live.

What if I accidentally delete an email, can I get it back?

Items that you delete go into the Deleted Items folder where they can be recovered if necessary. Items will stay in the Deleted Items folder until you manually clean them out. Once emptied from the Deleted Items folder you can recover them for a further 14 days, after which the item is permanently deleted and cannot be recovered. For details on how to recover deleted items see the Microsoft help page on how to recover deleted items.

How is my privacy and data security maintained?

UWS and Microsoft take the privacy and data security of its users seriously. These issues were a major consideration when evaluating this product for use by our students. Microsoft is vigilant in maintaining compliance with global privacy laws and meeting numerous government-mandated and industry-specific security requirements, including the National Privacy Principles contained in the Privacy Act 1988 (Commonwealth of Australia).

Can I opt out of MyMail?

No, it is a condition of your enrolment as a UWS student that you, activate and check your MyMail student email account. MyMail is the new official UWS student email system and the official communication channel between you and the University for important information relating to your enrolment, exams, results, graduation and University news. You must check your email regularly, at least twice weekly is recommended. If you don't check your student email regularly, you will miss important messages which may affect your enrolment at UWS. You must also ensure you use your UWS student email account when contacting the University by email.

Please note: Although Microsoft Live@edu allows attachments of 20MB, the current UWS version is limited to 10MB. This will be reviewed after implementation. Care should however be taken when sending large attachments as many users and organisations, including UWS, are unable to accept large attachments. Unless you know your recipient can accept large attachments, you should keep attachments to less than 5MB. You may need to make alternative arrangements to submit assignments and other large documents to UWS