- IT maintenance planned outages
- IT Service Desk
- Email and Related Services
- Western WiFi Wireless Network
- IT Contracts
- Computer Laboratories
- Computer Equipment
- Australian Access Federation
- IT Finance and Procurement
- Service Improvements
- Zoom Videoconferencing
Western WiFi Wireless Network
- Using Western WiFi
- Minimum specifications required to use Western WiFi
- Getting help
- Additional information
- Western WiFi frequently asked questions (FAQ)
AirUWS-Lite will be switched off on 30 November 2015, as it has been replaced by Western WiFi. Switch to Western WiFi now so you don't lose access! Western WiFi remains free of charge to current students, staff, and some associates of the University.
Using your WesternAccount credentials (formerly MyUWSAccount credentials) to log in, Western Sydney University students and staff on all campuses are able to access the Internet wirelessly from a wide variety of devices, such as smartphones, PDAs, iPhones, iPads, Android 4 (or later), Linux based devices, and more.
Western WiFi provides wireless zones in key campus locations, ensuring coverage is available where most needed:
- rec rooms
- lecture theatres
- most tutorial rooms
- staff meeting rooms
- some outdoor areas
When you're within a wireless zone, your device will detect Western WiFi. Connect to Western WiFi and open your web browser to login with your student or staff number and password.
What will I need to access Western WiFi?
- A wireless device compatible with 802.11a, 802.11g, or 802.11n standards.
- An active WesternAccount.
- If connecting with a Macintosh computer, you will need administrative user rights to accept the security certificate.
What support is available?
Please ensure that you have followed the processes in the relevant MyIT knowledge article (opens in a new window) before requesting support. ITDS support staff can also provide assistance with connecting to Western WiFi, however, due to the large variety of equipment expected to connect, ITDS staff may not be able to resolve all connection problems.
IT Support Officers, located at the general purpose computer labs on each campus, are the primary source of support for students connecting private devices to Western WiFi. Students have access to the MyIT portal (opens in a new window), and may also contact the IT Service Desk for phone based support.
The primary source of support for staff connecting to Western WiFi is the IT Service Desk. Staff also have access to the MyIT portal (opens in a new window), can speak to IT Support Officers in the labs, and can contact the IT Service Desk for phone based support..
IT Service Desk
- Phone: 02 9852 5111 (ext 5111)
- Email: firstname.lastname@example.org
- MyIT Web Portal: MyIT.westernsydney.edu.au
Knowledge articles providing information on connecting to Western WiFi with laptops running Windows 7, Windows Vista, MacOS 10.6.4, Android 4 (or later) devices, iPhones, and iPads are available from our MyIT knowledge base (opens in a new window).
Most modern phones, tablets, and computers are able to connect to Western WiFi.
Your wireless hardware must be compatible with the 802.11g or 802.11a wireless standards.
- Most recent operating systems should be able to connect to Western WiFi
- Android devices must be running Android 4 or later.
- For your own protection and security, antivirus software suitable for your device is strongly recommended.
- Most current web browsers should work.
Network TCP/IP settings
- Must be set to obtain an IP address automatically (this is normally the default setting).
- You may need to set your computer to use the US keyboard layout (normally the default setting).
What is wireless?
Wireless is simply another method available to staff and students to connect to the University network, and from there, the Internet. As its name implies, you don't need to plug a wire from the back of your device into a network port - freeing you from working in a fixed location. Of course, you'll still need batteries to supply your power - or a long extension lead!
Western WiFi allows students and staff to use Internet based services with a variety of wireless devices without needing to be physically connected to the network.
What's the benefit to me?
The major benefit to students and staff is Internet access 'anywhere' on campus. Provided you're in a wireless zone, you can log in with your wireless device and access the Internet without battling red tape. You can access the Internet in many areas that don't have a traditional network installed, such as campus cafés, the Library, and lecture theatres. You can take advantage of good weather and work outside, or connect during a lecture.
Other benefits will be seen as users become familiar with the capabilities of wireless - for example, students and staff may develop more innovative and flexible approaches to the learning experience.
If you are using, or have tried to use Western WiFi, we would like your feedback.
Comments regarding setup, instructions, technical issues, IT support, network access and services available, and any suggested improvements should be sent directly to email@example.com.