Device Questions and Answers


Is there a deadline for device collection?

All devices must be claimed by 31 March 2016 for students commencing in Autumn Session and Summer Session 2016 and 31 August 2016 for students commencing in Spring Session 2016.

Requests to claim a device after the relevant date will be reviewed by the Pro Vice-Chancellor (Students). They will only be considered within the calendar year of the student's eligibility. If you have missed the collection deadline email devices@westernsydney.edu.au

Western Sydney University, The College students should call 1300 445 059 for collection details.

Does the device belong to the student?

Yes, but there are some conditions – please see below.

If students defer their studies or discontinue prior to the census date, do they have to return the device?

Yes. As this initiative is focused on learning and teaching, only students who continue beyond the census date will be able to keep their Device. Students who withdraw their enrolment, or otherwise do not continue their studies after the census date, will be required to return their device to the security office on their campus.

Who is eligible to receive a device?

  • All domestic and international undergraduate onshore students (i.e. those students studying at a Western Sydney University campus in Australia only) enrolling for the first time in their course and commencing their studies at the University in Autumn Session, Spring Session or Summer Session 2016 (excluding those students referred to below);
  • All domestic and international University Foundation Studies, Diploma Program and Associate Degree students enrolling in the first year of their course and commencing their studies at Western Sydney University, The College in Term 1, Term 2, Term 3, Quarter 1 or Quarter 3 in 2016 (excluding those students referred to below); 
  • All domestic and international onshore postgraduate students (i.e. those students studying at a Western Sydney University campus in Australia only) enrolling in the first year of the Master of Teaching (Primary), Master of Teaching (Secondary) and Master of Teaching (Birth to 5 years/Birth to 12 years) at the University in Autumn Session, First Half Session, Spring Session or Second Half Session 2016 (excluding those students referred to below);
  • All domestic and international postgraduate students enrolling in the first year of the Bachelor of Nursing (Graduate Entry) at the University in Summer B 2016 (excluding those students referred to below);
  • All domestic and international postgraduate students enrolling in the first year of the Bachelor of Laws (Graduate Entry) at the University in Autumn Session, First Half Session, Spring Session or Second Half Session 2016 (excluding those students referred to below); and
  • All eligible domestic undergraduate students enrolling in the first year of a Western Sydney University Online Course in Autumn or Spring session 2016 (excluding those students referred to below).

Who is not eligible to receive a device?

  • Continuing students
  • Students who have received a device or iPad as a result of this initiative in previous sessions
  • Postgraduate students (not listed above)
  • Bachelor Honours students
  • UniTrack students
  • Non-Award students
  • Cross Institutional students
  • Exchange or study abroad students
  • Western Sydney University, The College English Language Program students
  • Western Sydney University, The College Professional and Community Programs students
  • Students deferring their 2016 offer
  • International students without a current and valid visa which would allow them to study at Western Sydney University in Australia in 2016 as determined by the University. 

Can I defer my 2016 offer and still receive a device in 2016?

No – students who defer their 2016 offer are not eligible to receive a device in 2016.

I deferred my 2015 offer – am I eligible?

If you deferred your 2015 offer and are commencing study this year, you are eligible to receive a device.

I am a new Western Sydney University, The College student; where can I get my device?

You will be advised by The College separately about how to collect your device. Please see the The College Devices webpage or call 1300 445 059 for more information.

Do I need to accept the device offer to enrol?

No, it is not compulsory to accept the device offer in order to enrol at the University or The College.

I am studying via distance; how do I get my device?

Email devices@westernsydney.edu.au to arrange for your device to be posted to you. 

Why are postgraduate students not eligible?

The University is committed to supporting the learning of all our students but unfortunately it is not feasible to provide devices for everyone at this stage. These devices are just one of many digital tools available to students. The value of laptops, desktop computers and other mobile devices such as smartphones will continue to be important. We hope that this implementation successfully supports students and academic staff in innovative teaching and learning that applies to all students and we look forward to expanding the program in the future.

Note: Domestic and international postgraduate students enrolling in the first year of the Master of Teaching (Primary), Master of Teaching (Secondary) and Master of Teaching (Birth to 5 years/Birth to 12 years) at the University in Autumn Session, First Half Session, Spring Session or Second Half Session 2016 are eligible to receive a device.

Why are only first year students eligible?

The Student Device Initiative is staged to coincide with a progressive roll out of the curriculum renewal program, which initially focuses on first year units. At the same time we are investing in wireless networks, upgraded computer labs, IT-enhanced learning spaces and other IT infrastructure that will lead to improved use of other mobile devices that students already use on campus, including smart phones.

What model of each device is on offer?

  • The devices offered to Western Sydney University undergraduate students are:
    • iPad Air 2 Wifi 16GB - Space Grey
    • Microsoft Surface 3
    • HP Notebook 15" Screen with 500GB HDD
  • The device offered to The College students is:
    • HP Pavilion Detachable x2-10-n107TU

The device you are offered is dependent on your course.

Can I choose which device I receive?

No, the University is providing eligible students with a device specific to their course. You can choose whether or not to accept the device, but the University is not offering alternative items or the opportunity to select. The device cannot be transferred, exchanged or redeemed for cash or other credit.

Can I exchange my device if I change my course?

No. Once you have enrolled and collected a device, you cannot exchange it for a different device if you subsequently receive an alternate offer to the University to change your course.

Why can't I have a device on offer to another course instead?

The University is providing eligible students with a device specific to their course which the School has determined as the most suitable device for each course.

I have no idea how to use the device I have received; what support is the University offering?

When you collect your device you will also receive a guide on how to use the device and connect to Western Wifi, the University's wireless network. View the full list of device support and resources available. 

What about download costs?

Students are responsible for any data use and download costs they incur while using their devices. The University provides Wi-Fi for students while they are on campus. IT support is also available at the computer lab service counters

What about students with disabilities?

The University is currently working with suppliers to ensure that the devices meet accessibility standards. Where a student with a disability is prevented from using the device offered, we will look at investigating solutions and providing support.

You say it is a part of the University's blended learning strategy – what are the types of courses or programs that you will be offering in blended learning mode?

Each School has been working on a blueprint for integrating blended learning in every course at the University. This blended learning model will make the most of interactive face-to-face learning, along with online learning opportunities that add flexibility and choice for students.

You say it is about helping first-year students with their studies at the University and enhancing their learning, but what types of applications or other online initiatives will students be able to access?

Students will be able to use their device to engage with the growing number of online services including online lectures, library services and a suite of apps and tools currently in development (including live lecture streaming) which aim to provide them with the best possible learning and university experience.

If this is just the beginning of the University's plans to offer more online and off campus delivery, how will this impact on academics and quality face-to-face teaching?

Universities globally are addressing the challenges of ensuring learning and teaching is more accessible and flexible. The Student Device Initiative is just part of a strategy to provide more flexible study options for students and a blended learning model for all degrees. The use of emerging technologies will complement face-to-face teaching, which will of course remain core to teaching and learning. The University will work with staff and students to embed technology in the curriculum and we will provide staff with professional development opportunities to ensure they are equipped to make the most of the device in their teaching.

When will I be able to start using my device?

Students who are eligible for a device will be able to start using it as soon as they receive it.

What if I have a technical problem with my device?

The devices are covered by the standard manufacturer warranty. Students are encouraged to contact the university IT support department in the first instance via:

  • the IT Service Desk through myit.westernsydney.edu.au
  • calling (02) 9852-5111, or
  • visiting any of the campus-based IT support centres.

If your device requires repair by the manufacturer, university IT staff will provide you with advice on who to contact and what to do. Any repairs or technical service would be performed by the manufacturer, and are not the responsibility of the University or The College.

Will I get a replacement if my device is lost or damaged?

No – only one device will be provided to each eligible student. Students are obliged to keep their device safe and in good condition, and to protect it from loss and damage.

Are the devices being funded by the Student Services and Amenities Fee income?

No, the device initiative is being funded as part of a long-term investment in information technology, and is not being funded by income from the Student Services and Amenities Fee.

I have a question; who should I contact?

If you have a question that is not answered on this page, please submit your query.

You can find more information about device eligibility and use on the Device Terms and Conditions webpage. Please note, you will need to formally accept these terms and conditions before you can pick up your device.