Building Effective Relationships

Facilitator/Trainer Eleanor Shakiba - Director of 'Think Learn Succeed'
Intended for all staff including managers and team leaders.

Description

In business, relationship-building helps you work smoothly with colleagues, resolve client problems and win better results in negotiations. Find out how to create strong partnerships using rapport-building skills. Hear how to listen even when experiencing 'personality differences'. Learn to express yourself positively and influentially. Gain hands-on experience handling conflicts in ways that strengthen relationships. This is a great course for anyone who wants to improve relationships and increase their personal influence.

Learning Objectives

This course will enable participants to:

• create partnerships with colleagues, clients and suppliers
• build rapport in tough situations
• use active listening techniques
• handle difficult behaviours assertively and professionally
• negotiate win/win solutions to conflict

There is a cost of $200 per person.

This course is part of our Career Development program.