Customer Service and Professional Communication

Facilitator/Trainer Phillip Marler - OD and Deb Moldrich - Contact Service Centre
Intended for all staff.

Description

This practical workshop will enhance participant's ability to provide exceptional customer service through developing emotional, informational and technical customer service skills and to handle day to day customer interactions with a professional attitude.

Learning Objectives

This workshop will enable participants to:

• Assess customer service at UWS against a national benchmark
• Define emotional and informational needs of customers
• Develop the skills and manage conversations on the telephone and face to face
• Effectively use the telephone and email for professional communication to meet customers' needs
• Apply the UWS policy of ‘Respect and Inclusion in Learning and Working’ in all communication.

This course is part of the Career Development program.