Changing Gears - Engaging in Challenging Conversations

Description

This one day workshop will equip you with practical strategies for taking action and engaging in challenging conversations.  Challenging Conversations are an important part of dealing with people and working effectively with team members, managers, peers, colleagues, clients and staff.  Is it possible that a conversation (or avoiding having one) is keeping you from addressing problems, issues and achieving the result you need?  Whatever the issue – from discussing poor performance to declining quality, lack of teamwork or improving work relationships – all can benefit from a planned, considered approach when  engaging  in a challenging conversation.

Having the conversation could be stressful.  Not having the conversation can be equally stressful - or worse, and possibly lead to unintended and unpalatable consequences. When is it appropriate to have a challenging conversation?

Learning Objectives

This module will enable participants to:

• Identify barriers that prevent them from engaging in challenging conversations.
• Explore your own and others different working styles to enhance an engaging  conversation.
• Identify the factors to consider when planning to have an engaging conversation.
• Manage their emotions and avoid defensiveness during difficult conversations.
• Discuss strategies  to end challenging conversations positively.
  

This course is part of Career Development