Getting Your Message Across

Facilitator/Trainer Phillip Marler - OD
Intended for all staff.

Description

Approaching or working with others when there is a perceived conflict can seem difficult or overwhelming. Understanding our own responses to conflict, adopting a different attitude and using effective communication skills can assist enormously. This practical one-day workshop focuses on the strategies and skills for effectively communicating with others to confidently manage potential conflict situations in one-to-one and team situations.

Topics include:

• a model for communication
• active listening and assertiveness
• problem ownership
• identifying personal strengths
• areas to strengthen.

Learning Objectives

This workshop will enable participants to:

• identify problems in communication and where the responsibilities lie
• demonstrate active listening - an essential and key skill for effective communication
• demonstrate a three-step framework for communicating assertively
• state the 12 road blocks to effective listening
• review and plan a four-step process to a courageous conversation.

This course is part of the Career Development program.