Frequently Asked Questions

Performance Planning


 

 

 


Questions about completing my performance review

I’m new to the Compass Program. Where can I get help?

Tips and guides can be found and downloaded from the Knowledge Bank and short online tutorials can be accessed through MyCareer Online. Use the search function at the top right of the screen and type ‘Compass’ to view available resources and training.

What do I do if I have a new supervisor?

Complete your Self Review and talk to your supervisor about obtaining feedback from your previous supervisor. If they agree, email your previous supervisor a copy of your Self Review (you can save this as a pdf). Ask your previous supervisor to provide written feedback on your Self Review and either provide this to your current supervisor or ask your previous supervisor to email them.

What do I do if I am a new supervisor?

You can ask your staff member to nominate who might best know their work and seek feedback from that person. Use the performance review discussion as an opportunity get to know your staff and talk about their plans for next year.

I’m on extended leave, do I need to do a Performance Review?

Staff on extended leave can have their Review deferred by their head of unit. It will be recorded in the system as not completed. A request can be made to allow a supervisor to complete the supervisor review without the staff member having completed the Self Review. This request should be directed to your HR partner.

If my supervisor is on extended leave, what do I need to do for the performance review?

You should complete your Self Review which will be submitted to the acting supervisor if they are in the role for longer than 90 days. If not, you should save and print your Self review and discuss it with your head of unit. If you complete this in hard copy it can be forwarded to HR to be added to the staff members file.

Your supervisor or Head of Unit / Dean can request an extension.

I cannot see my staff in MyCareer Online, what do I do?

Contact HR to check the HR system identifies you as the supervisor. It may be that you are in the supervisory role for less than 90 days. Ask your staff to forward you a copy of their Self Review. If you complete this in hard copy it can be forwarded to HR to be added to the staff members file.

I cannot see my objectives but I submitted them to my supervisor. What do I do?

If you completed your objectives earlier in the year and you cannot see them in the Self Review, this is usually because your supervisor has not approved them in the system. Skip the first step – Academic/Professional Portfolio and complete step 2 – Academic/Professional Staff Review and Step 3 – Career Development. You can print your objectives and attach them to your review as well as forward your supervisor a copy.

I have more than one role at UWS or have been in another role prior to the review.

You should complete your Self Review and save and forward a pdf copy to your other supervisor. Any feedback provided can be attached to the Performance Review.

Could I have an extension?

Talk to your supervisor. If an extension is needed they should contact and/or write to their HR Business Partner and Director, Organisational Development who will review and approve requests on a case by case basis. If an extension is approved, system generated reminder emails may still be received.

I’m on probation. Do I need to complete a review?

All staff on probation will complete the probation review process which is a separate process to the performance review process.

I am using an Apple Mac and cannot access MyCareer Online or Staff Online.

If you are using a Mac, you can access MyCareer Online. Sometimes the pop-up blocker prevents MyCareer Online from opening in a new window and you will need to disable the pop-up blocker. Most browsers are now working including Safari and Firefox. If you still have issues accessing MyCareer Online contact the IT Service Desk x 5111 who will organise access via CITRIX.

I am using an iPad and cannot access MyCareer Online or Staff Online.

If you are using an iPad, you can access MyCareer Online. Sometimes the pop-up blocker prevents MyCareer Online from opening in a new window and you will need to disable the pop-up blocker.  See the attached document (opens in a new window) for more information on how to access MyCareer Online via your iPad.

If you still have issues accessing MyCareer Online contact the IT Service Desk xtn 5111.

 

Who do I contact for more help?

For assistance, please contact:

For system issues, contact MyCareer Online Help Desk ext 7414 or email mycareer@uws.edu.au