Staff OnLine Frequently Asked Questions
Who do I contact for assistance?
User Guides and FAQ’s are available in Staff OnLine under the ‘Help’ menu.
Alternatively you can contact the OPC Helpline on 9852 5838 or email opc@uws.edu.au
What if I’ve forgotten my password?
Your password for Staff OnLine is your MyUWSAccount password. To manage your MyUWSAccount password go to About MyUWSAccount or contact the ITD Service Desk on 9852 5111 or email servicedesk@uws.edu.au
What will I need to run Staff OnLine?
To access and run Staff OnLine you will need a PC with internet access and a supported web browser. The web browser currently supported is Internet Explorer.
Can Staff OnLine be accessed from home?
Yes, Staff OnLine can be accessed from any PC with internet access.
How do I print out my payslips?
In order to print a payslip from Staff OnLine you need to have the Payslip you wish to print open and click on the Staff OnLine print button.
Who can access Staff OnLine?
Staff OnLine is available to UWS staff members engaged on a permanent or fixed term contract basis (including casuals). New staff members will be notified by the Office of People and Culture when their access to Staff OnLine is available.
What happens to a request once I submit it?
Once you have submitted a leave request or timesheet on Staff OnLine, a ‘Success!’ message will appear. This message indicates that your request has been sent to your Approver who will automatically receive an email alerting them of your request.
Once your request is actioned by your approver you will receive an email notification. You can view the status of your requests at any time by clicking ‘My Requests’ on the main menu.
What if I make an incorrect request?
If your leave request or timesheet has not yet been approved, you can delete this request by clicking on ‘My Requests’ on the Main Menu. Once you have clicked this, a page displaying your request will appear. Click in the delete box for the request you wish to change and press delete button. Then re-submit the correct request if required.
If the request has already been approved, you will need to contact the OPC Helpline on 9852 5838 or email opc@uws.edu.au
Who can I contact if my details on Staff OnLine are incorrect?
If you have any queries regarding your details (pay, leave balance etc) on Staff OnLine, please contact the OPC Helpline on 9852 5838 or email opc@uws.edu.au
