Doctor Kate Hayes
Adjunct Fellow,
Management (SoBus)
Personal
Qualifications
- PhD University of Western Sydney
- MBA University of Technology, Sydney
- BSc University of New South Wales
UWS Organisational Unit (School / Division)
- Management (SoBus)
Contact
| Email: | Kate.Hayes@uws.edu.au |
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| Extension: | 9490 |
| Mobile: | |
| Location: | EQ.1.14 Parramatta |
| Website: |
Biography
My engagement in the analysis and application of Lean Systems Thinking and other innovations in health services delivery is the culmination of over 30 years of study and work. Extensive engagement with industry, complemented by academic studies in psychology, business administration and innovation provide me with a distinctive skill set. My passion is using this skill set to address questions about propensities to innovate, the innovation process and the diffusion of management and technological innovations, particularly quality improvement techniques, in health services organisations.
The completion of BSc (Psych) studies with First Class Honours provides evidence of my on-going fascination with individual and group psychology. The knowledge gained in my undergraduate studies informed my 18-year career in IBM in a range of technical, people management and leadership positions. My IBM career constantly involved change, and change management. In addition to participating in constant organisational change, my managerial contributions included creating, leading and implementing change programs on an Australia-wide basis. Furthermore, in my early, technical roles, I routinely led customers through the logistical, technological and social issues associated with making process improvements using information technology. During this period, I continued my academic studies part-time and graduated with a MBA with credit in 2000.
My PhD studies commenced in 2004, and focussed on the topics of innovation and occupational culture. This choice illustrates my continuing interest in change, and individual and group motivations to embrace or resist attempts to introduce new products, or methods of operation. My post-doctoral work has permitted the application of my experience and expertise in the topics of innovation, technology and change management in the context of health services delivery, as can been seen from over 40 publications in peer-reviewed journals, at academic and professional conferences and in edited books.
This information has been contributed by Doctor Hayes.
Awards
- University of Western Sydney, Outstanding Contributions to Student Learning 2012-12-10
- College of Business and Law Excellence Awards for Teaching 2011-11-16
- College of Business and Law Excellence Awards for Teaching 2009-11-20
- Best Conference paper award, Australian and New Zealand Academy of Management Conference December 2007 (from 360+ submissions) 2007-12-19
- Best Stream Paper Award Knowledge Management Stream , Australian and New Zealand Academy of Management Conference, December 2007 2007-12-19
Publications
Chapters in Books
- Kippist, L., Hayes, K., Hayes, K., Fitzgerald, A. and Fitzgerald, J. (2012), 'Professional and Managerial Language in Hybrid Industry-Research Organizations and within the Hybrid Clinician Manager Role', Managing Dynamic Technology-Oriented Businesses: High Tech Oranizations and Workplaces, Business Science Reference 9781466618367.
- Kippist, L., Hayes, K. and Fitzgerald, A. (2012), 'Professional and managerial language in hybrid industry-research organizations and within the hybrid clinician manager role', Managing Dynamic Technology-Oriented Businesses: High Tech Oranizations and Workplaces, Business Science Reference 9781466618367.
- Hayes, K. (2011), 'Triple helix organisations, communities of practice and time', Handbook of research on communities of practice for organisational management and networking: Methodologies for competitive advantage., IGI Global 9781605668024.
- Hayes, K. and Chapman, R. (2011), 'Process Innovation with Ambient Intelligence (AmI) Technologies in Manufacturing SMEs: Absorptive Capacity Limitations.', Handbook of Research on Mobility and Computing: Evolving Technologies and Ubiquitous Impacts, IGI Global 9781609600426.
- Hayes, K. and Fitzgerald, A. (2008), 'Language Norms and Debate in Triple Helix Organizations', Management Practices in High-Tech Environments, IGI Global 9781599045641.
Journal Articles
- Eljiz, K., Hayes, K., Dadich, A., Fitzgerald, A., Sloan, T. and Kobilski, S. (2012), 'Can that work for us? Analysing organisational, group and individual factors for successful health services innovation', Asia Pacific Journal of Health Management, 10.
- Fitzgerald, A., Eljiz, K., Dadich, A., Sloan, T. and Hayes, K. (2011), 'Health services innovation: Evaluating process changes to improve patient flow', International Journal of Healthcare Technology and Management, 13.
- Hunter, D., Baber, J., Hayes, K. and Dadich, A. (2011), 'How will we know brilliance in healthcare when we see it, be it say of a team, unit or individual? What sort of approach could we adopt to define and describe it?', Asia Pacific Journal of Health Management, 4.
- Eljiz, K., Hayes, K., Hayes, K., Dadich, A., Fitzgerald, A., Sloan, T. and Kobilski, S. (2011), 'Can that work for us? Analysing organizational, group and individual factors for successful health services innovation', Asia Pacific Journal of Health Management, 10.
- Chapman, G., Hayes, K., Hayes, K., Sloan, T. and Fitzgerald, A. (2011), 'Organisational change: communicating to Schein's operator, engineer and executive occupational subcultures', International Journal of Learning and Change (IJLC), 15.
- Eljiz, K., Hayes, K., Dadich, A., Fitzgerald, A., Sloan, T. and Kobilski, S. (2011), 'Can that work for us? Analysing organisational, group and individual factors for successful health services innovation', Asia Pacific Journal of Health Management, 10.
- Hayes, K., Reed, N. and Fitzgerald, A. (2010), 'Who Are Your Lean Health Customers? Identifying Influential Lean Customers in Health Services: current practice and insights from stakeholder analysis', Asia Pacific Journal of Health Management, 9.
- Hayes, K. and Fitzgerald, A. (2009), 'Managing occupational boundaries to improve innovation outcomes in industry-research organisations', Journal of Management & Organization, 15.
- Hayes, K. and Fitzgerald, A. (2007), 'Business and research forms of debate: argumentation and dissent as barriers to the commercialisation of innovations in hybrid industry-research organisations', International Journal of Technology, Policy and Management, 12.
Conference Papers
- Samaranayake, P., Hayes, K., Dadich, A. and Sloan, T. (2012), 'Computed Tomography Process Modelling using Integrated Data in Healthcare: Model Development and Simulation', 26th Annual Australian and New Zealand Academy of Management Conference, Perth, WA.
- Hayes, K., Isouard, G., Karimi, L., Smyth, A., Campbell, S., Curry, J., Dadich, A., Ditton, M., Eljiz, K., Fitzgerald, A., Fulop, L. and Herington, C. (2012), 'Building a Research Community of Practice, and Researching Brilliance in Health Care: Now for Something Different', 26th Annual Australian and New Zealand Academy of Management Conference, Perth, WA.
- Hayes, K., Reed, N. and Fitzgerald, A. (2012), 'Patient centred care and voice of customer techniques supporting inter-departmental process redesign', Australian and New Zealand Academy of Management Conference, Perth, W.A..
- Hayes, K., Curry, J. and Dadich, A. (2012), 'Building a research community of practice, and researching brilliance in health care : now for something different', Australian and New Zealand Academy of Management. International conference, Perth, W.A..
- Samaranayake, P., Hayes, K., Dadich, A. and Sloan, T. (2012), 'Computed tomography process modelling using integrated data in healthcare : model development and simulationodelling using integrated data in healthcare : model development and simulation', Australian and New Zealand Academy of Management. International conference, Perth, W.A..
- Eljiz, K., Hayes, K., Dadich, A., Fitzgerald, A., Sloan, T. and Kobilski, S. (2010), 'Group factors influencing the diffusion of process innovations from Manufacturing to Health Settings', 7th Biennial International Conference in Organisational Behaviour in Health Care (OBHC), Mind the Gap: policy and practice in the reform of health care, Birmingham, United K.
- Hayes, K., Dadich, A., Fitzgerald, A., Sloan, T., Eljiz, K. and Kobilski, S. (2010), 'Organisational Factors Influencing the Diffusion of Process Innovations from Manufacturing to Health Services Settings', 7th Biennial International Conference in Organisational Behaviour in Health Care (OBHC), Mind the Gap: policy and practice in the reform of health care, Birmingham, United K.
- Eljiz, K., Dadich, A., Hayes, K., Fitzgerald, A., Sloan, T. and Kobilski, S. (2010), 'Individual Factors Influencing the Diffusion of Process Innovations from Manufacturing to Health Services Settings', 7th Biennial International Conference in Organisational Behaviour in Health Care (OBHC), Mind the Gap: policy and practice in the reform of health care, Birmingham, United K.
- Hayes, K., Reed, N. and Fitzgerald, A. (2010), 'Organisational, Group and Individual Lean Health Stakeholders: Adapting Lean Thinking's Customer Focus to Health Services Settings', 7th Biennial International Conference in Organisational Behaviour in Health Care (OBHC), Mind the Gap" policy and practice in the reform of health care, Birmingham, United K.
- Chapman, G., Hayes, K. and Sloan, T. (2010), 'Innovation and Occupational Cultures - the role of identifying working styles', 11th International CINet conference, Zurich, Switzerland.
- Samaranayake, P., Sloan, T., Fitzgerald, A., Hayes, K. and Dadich, A. (2009), 'Continuous Improvement through the Implementation of BPR in Health Services', 10th International CINet Conference 2009, Brisbane, Australia.
- Smulders, F., Hayes, K. and Fitzgerald, A. (2008), 'Exploration-Exploitation Transitions In Open Innovation: From Preaching To Practice', 9th International CINet Conference, Valencia, Spain.
- Hayes, K. and Chapman, R. (2008), 'Pervasive Limitations: Innovating with Ambient Intelligence (AmI) Technologies and Restricted Absorptive Capacity in Australian SME Manufacturers', 2008 Conference of the Australia and New Zealand Academy of Mangement, University of Auckland, New Zealand.
- Hayes, K. (2007), 'Triple Helix Organisations, Knowledge-Stewarding Communities of Practice and Perceptions of Time: The Hunters and Gatherers of Commercialisation', 8th European Conference on Knowledge Management 2007, Barcelona, Spain.
- Hayes, K. and Fitzgerald, A. (2007), 'Herding Cats: Practical and Theoretical Perspectives on Inter-Organisational Knowledge Transfer Across Research-Industry Boundaries', Managing our intellectual and social capital: Proceedings of the 21st Australian and New Zealand Academy of Management ANZAM 2007 Conference, Sydney.
- Hayes, K. and Fitzgerald, A. (2006), 'Business and Scientific Forms of Argumentation in Commercialization: Dictators and Chinwaggers', 2006 IEEE International Conference on Management of Innovation and Technology (ICMIT), Singapore.
- Fitzgerald, A. and Hayes, K. (2005), 'Preliminary Findings of an Investigation into Interactions Between Commercial and Scientific Occupational Cultures in Hybrid Research Organisations', 6th International CINet Conference - Continuous Innovation - (Ways of) Making Things Happen, Brighton, United Kingdom.
Research
Current Projects
| Title: | "Lean" process improvement techniques in health care settings: a cross-case comparison between Sweden and Australia |
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| Years: | 2011-06-29 - 2013-06-28 |
| ID: | P00020267 |
| UWS Researchers: | Anneke Fitzgerald, Kate Hayes, Louise Kippist and Terry Sloan |
| Funding: |
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Previous Projects
| Title: | The Instinctive Drive records: exploring data, presenting results and expanding horizons |
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| Years: | 2008-08-12 - 2010-09-30 |
| ID: | P00016286 |
| UWS Researchers: | Anneke Fitzgerald, Terry Sloan and Kate Hayes |
| Funding: |
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