The Office of Quality and Performance (OQP) administers a number of national and institutional based surveys targeted to students, staff, employers and the community. The results are used to both prove and improve quality learning, teaching and its support to our University. The survey team is managed by the Survey Manager, Belinda de Jong

To view details for a particular survey browse the options below.

Learning and Teaching

Student Satisfaction Survey

The Student Satisfaction (SS) Survey gathers feedback from students on their experience at the University. It covers student perceptions of teaching, learning, student administration, student services, the Library, IT services, learning sources, facilities and food. There are a total of 86 items which are ranked on both importance and performance.

The survey, which is conducted every two years, targets a representative sample of approximately 8000 undergraduate and postgraduate (coursework) students.

The survey was conducted for the first time in October 2004, replacing the earlier Through Students Eyes and First Year Experience Surveys. Results of the SSS have been analysed by organisational units with responsibilities in the main service provision areas covered by the survey, leading to the targeting of development and improvement strategies.

Surveys, results and actions taken:

Australian Graduate Survey

The Australian Graduate Survey (AGS) is a national survey which includes the Course Experience Questionnaire (CEQ) and Graduate Destination Survey (GDS). The AGS is administered by Graduate Careers Australia (opens in a new window) (GCA).

The CEQ measures student satisfaction of their course experience at the university and the GDS consists of questions about graduates' work or further study and salary.

All graduating students are highly recommended to participate in AGS. The findings of the survey will help the University improve on areas where improvement is needed. The survey data is also used by students and their advisers for career and study choices; by higher education institutions for future planning; and by employers when developing recruitment policies and programs. Results of these previous surveys, as well as information concerning graduate employment and starting salaries, are available on the GCA website (opens in a new window).

All Australian higher education institutions participate in this survey on annual basis. The survey targets all students who have completed an undergraduate or postgraduate course work degree. Institutions use three core and up to three optional scales.

Download a copy of the Australian Graduate Survey 2013 (AGS) (PDF, 204.94 KB) (opens in a new window). 

Student Feedback on Units Survey

The Student Feedback on Units (SFU) Survey gathers feedback from students on the individual units of study in which they are enrolled each semester. The SFU Survey comprises 13 items relating to unit quality including content and relevance, assessment, learning environment, learning experience and outcomes, and workload. As well as ranking each item, students are invited to comment on 'best aspects' and 'needs improvement' in the unit.

The SFU Survey reports are available in August for semester 1 and in January for semester 2. The University provides three sets of reports.

  1. Summary report - this report provides a summary of the results at the School level for each SFU Survey item for the first and second half of the respective year. The report also includes an analysis for the year of the 'best aspects' and 'needs improvement' comments.
  2. School Traffic Light report - this report presents the results for each unit in the School that has been surveyed covering; surveys issued, surveys returned, unit response rate and the mean score for each item which are colour coded to more easily show the performance of each unit in the respective school during the survey period. Trend data has also been provided at the School level for the last three years along with an analysis of the 'best aspects' and 'needs improvement' comments for the school.
  3. Individual unit report - contains the results for each unit by item compared with the overall mean score, the School mean score along with trend data for the unit for the last few years. The report also shows the number of surveys returned and the response rate for the unit. At the end of each report all the 'best aspects' and 'needs improvement comments' are listed.

The report for the year 2013 can be found below. This report includes the survey questions:

For further information about the conduct of the SFU survey for Unit Coordinators, please refer to the following page - "SFU Information for Unit Coordinators" (opens in a new window) or for information provided to students on the completion of the SFU, "SFU Information for Students" (opens in a new window). For any other information please contact the Survey Team at or contact Belinda de Jong, (opens in a new window) Survey Manager

Student Feedback on Teaching Survey

The purpose of the Student Feedback on Teaching (SFT) Survey is primarily to assist individual teaching staff with reflecting on their own teaching and targeting areas for development and improvement. The survey continues to represent a key source of information in teaching evaluation processes, which are amongst the obligations of academic staff mandated in the Western Sydney Enterprise Agreement and comprising an essential element in their own performance and career development.

The survey comprises 31 items grouped into nine dimensions of teaching with two open ended questions and a teaching staff member self-evaluation survey. The report provides a mean score for each item, with comparisons against overall school and individual teacher self rating. The report also provides a list of comments made by students grouped into 'best aspects' and 'needs improvement'.

The SFT survey results are confidential and only made available to the relevant teaching staff member at the end of the semester via email.

To order your SFT survey forms, complete the online request form (opens in a new window).

For further information about the SFT survey, please contact the Survey Team at or contact Trish Davies, Quality and Evaluation Administration Officer.

Commencing Student Survey

The Commencing Student (CS) Survey was introduced in March 2010. This survey focuses on the empirically verified factors known to contribute to successful first year transition and retention. The CS Survey seeks to proactively manage student expectations and to highlight key focus areas.

The survey and results are available from Stephen Butcher, Senior Manager, Information and Analysis.

Student Experience Survey (SES) 2015

The University is participating in the national Student Experience Survey (SES) again this year. This survey includes all university and other non-university higher education institutions and provides higher education students with the opportunity to talk about their university experience.

From 3 August we are inviting a sample of first and final year undergraduate students to participate. By completing the survey students will have a chance to win cash prizes worth up to $1000 – further information is available on The Social Research Centre's website 

About the SES

The results of this research will be used to help institutions and the government gain insight into students' experiences and to monitor and improve teaching and learning in Australia. The results of the survey will be used to help measure the success of a number of the strategic objectives identified in the Securing Success, 2015-2020 Strategic Plan, released earlier this year.

Previous results of the survey have revealed that our University is above the sector averages in "Skills Development", "Learner Engagement" and "Learning Resources" and equal to sector average in "Teaching Quality". We encourage all students selected to participate and to provide appropriate feedback so that we can continue to improve the learning experiences and outcomes for our students.

The SES runs in August each year and is is an Australian Department of Education and Training initiative which is carried out by The Social Research Centre, forming part of the suite of higher education surveys under Quality Indicators for Learning and Teaching (QILT). In previous years the survey was called the University Experience Survey (UES).


The Social Research Centre respects your privacy. All data collected is confidential and no identifiable data is made available. Upon completion of the survey, all personal details will be destroyed as per confidentiality requirements outlined for the survey.

Read our full privacy terms for more details.

Contact the Social Research Centre

If you have any queries, please do not hesitate to contact the
Social Research Centre:

From within Australia: 1800 055 818
From outside Australia: +61 3 8327 1951
Email contact:

Contact Details

If you have any queries please do not hesitate to contact the Survey Team at:
Email contact:


Postgraduate Research Experience Questionnaire

The Postgraduate Research Experience Questionnaire (PREQ) is a national survey administered by Graduate Careers Australia (GCA) (opens in a new window). All Australian higher education institutions participate in this survey on an annual basis. The survey targets all graduating students who have completed research degrees.

The current PREQ survey consists of 28 items and is made up of the following:

  1. Supervision
  2. Intellectual climate
  3. Skills development
  4. Infrastructure
  5. Thesis examination process
  6. Clarity of goals and expectation
  7. Overall satisfaction

Download a copy of the Australian Graduate Survey 2013 PREQ (PDF, 244.14 KB) (opens in a new window).

Research Student Satisfaction Survey

The Research Student Satisfaction (RSS) Survey targets all currently enrolled research students and taps research students' perceptions of their total student experience of the university. Areas investigated include the quality of research supervision, outcomes, administration and access to various student services. The survey items are ranked on both importance and performance.

The survey is conducted every two years. The results from the 2013 survey can be accessed below

Research Student Satisfaction 2013 Final survey results (PDF, 432Kb) (opens in a new window) (staff login required)

Research Student Satisfaction 2013 Results by school (PDF, 158 Kb) (opens in a new window) (staff login required)

For further information please contact Stephen Butcher, Senior Manager, Information and Analysis.